Refund policy

We want this to be simple and fair. Here are the rules.

1. One-time purchases

Credit packs, single plans and unlimited for life are fully refundable within 14 days of purchase, if they haven't been used. For a partly used credit pack, only the unused credits are refunded, at the price paid per credit.

2. Subscriptions

You can cancel your Pro subscription at any time from the Billing page. If you ask for a refund, the unused portion of the current period is refunded prorated. Otherwise, your subscription stays active until the end of the paid period and doesn't renew.

3. What isn't refundable

• Credits already used: a generated plan is a service delivered.
• Welcome credits and gifted credits.
• Purchases made in breach of our terms of use.

4. How to request one

Write to us with the subject "Billing" from your account's email, mentioning the purchase. We usually reply within two business days. The refund goes back to the original payment method and shows up within 5 to 10 business days.

5. Your rights

This policy adds to your rights under Québec's Consumer Protection Act; it doesn't replace them.